Am reluctant to post my recent experience with delayed customer delivery in light of much of the nonsense posted lately. However, think those who are scheduling their pickup should be aware of what to watch for.
First, just the facts.
April Cirrus offers delivery 6/14
April I want some “cushion”, so I specify 6/20.
June Begin asking CD for confirmation of 6/20. 6/15 6/20 “Tight, but OK”
6/18 Won’t make 6/20, now 6/22. New reservations
6/19 Won’t make 6/22, now 6/26. New reservations.
6/20 I’m hoping the 6/26 date will stick ! ! !
Cirrus personnel have generally been very nice throughout
CD offered to pick up penalty fees re reservations
Building in a 6 day cushion doesn’t help. CD simply reschedule your plane so that it is delivered “just in time”.
There is a strong reluctance on CDs part to recognize reality. It has been obvious from the delivery data for 6 weeks that they weren’t hitting 1 per day. But, they kept scheduling / confirming customers based on unrealistic production schedule.
Coordination between production and customer service could be improved. 6 days slippage, requiring 2 reschedles, only 2 days before pickup shouldn’t be acceptable to CD managment or its customers.
I am glad I’m retired. For a lot of reasons. I’d be furious if I was trying to reschedule pick up for the third time amid the commitments of my previous life.
Building in a cushion doesn’t work. MAYBE it would if you offered to take ownership and pay on the early date (by mail), pickup and train a week or so later.
Right answer is for CD to get production and production scheduling lined out. We’ve been hearing “1 per day” - or lately “running a solid 1 per day” - for a year now. They aren’t.
Until then, CD needs to build in reasonable allowance for slippage. They have been running 20-25% below their own production forecast all year. They need to recognize this in order to reduce the chaos for customers.
Flame shields up.