I would like to share with everyone my short experience with my 2 months old SR22 G2. This past week, I logged 80 hours during a week long cross-country (CT to VA, DC, SC, OH, PA, NJ and back to CT) and to my dismay I experienced different problems with the airplane. The following is the list of the problems that has to be fixed.
- Propeller leaking grease Â– this problem was actually found on my trip home from Duluth. Cirrus told me to monitor and see if this problem would disappear. However, the problem gets worst and the prop will have to be serviced by Hertzel. I was told that it will take about 2 weeks.
- Flap selector stuck at 0 degree. I remember thinking from day one that the selector felt Â“cheapÂ”.
- Low oil temp at cruise (152 F). Oil valve that restrict oil flow is suspected to be bad.
- Intermittent Â“TAWS FailedÂ” massage on MFD. Some times resetting the fuse during flight helps, but not every time.
- Â“Lighting Failed 50Â” massage during flight wonÂ’t reset during flight even after fuse was reset at flight. However, it disappeared the next day.
- #4 EGT jumping. #6 EGT was replaced last week.
- Transponder Mode C couldnÂ’t be seen by ATC intermittently.
- EMAX % power jump from 80% directly to 72% power.
- Shoulder harness locked up and will not release making impossible to reach all controls. I had to release the harness during flight to reach some controls.
- Shoulder harness has a 4Â” slack. Allow excess forward movement in case of accident.
- Screw fell off from LH wing tip near pitot tube.
- RH wing inboard fuel sump is sticky. I loose lots of fuel when taking a fuel sample.
It is very upsetting to me that I have to experience so many problems with a new airplane. I can only tie this to a poor quality control and some of the issues to the selection of poor quality parts.
My feeling is that Cirrus is growing too fast. They sell more airplanes then they can make and quality suffers. I would like to share with you all a story how arrogant Cirrus became.
A few weeks before my delivery date on September, I had a conversation with an instructor who logged 100+ hours flying Cirrus. I asked him what he doesnÂ’t like about Cirrus and his answer was the amount of problems he experienced with doors, avionics, seat belts, etc. I called my sales coordinator at Cirrus and shared my concerns especially since the closest Cirrus authorized service center is 3-4 hour drive away from my home. I wasnÂ’t really concerned about the safety of the plane but more about the smaller things that breaks that could make ownership a nightmare. I felt that if I buy a new plane (fully loaded as of September) for that amount of money I am going to spend, Cirrus should at least be responsible to pick up the plane whenever I accumulate a list of deficiencies that has to be corrected (such as the list above). Luxury car companies such as Lexus offer such a service. My sales coordinator promised to talk with her superiors and get back to me, but like other requests that I had it was forgotten. When the big moment arrived, I was sitting at the closing in Duluth, the certified check in the envelope waiting to change hands. I asked my sales coordinator what did she do with my request and she admitted that not much. She called the guy that was in charged of the warranties and he as well couldnÂ’t offer any comfort. After getting into a deadlock, she called her big boss who is in charged of their sales and marketing, a nice British guy who entered the room by himself closing the door behind him and communicating how disturb he is by my request. He told me that I am not the only customers and that he has 1500 more customers. He then offered me two options (showing me the two options on his fingers). The options in his exact words were. Option #1: take the plane with the warranty that Cirrus offers. Option #2 - go back home commercial because we can sell this plane 5 times. I am ashamed to admit that I behaved like a chicken and not like a businessman (I guess I really wanted the plane). I should have taken his second option, as I donÂ’t think that any customer who is going to leave $450K on the table, deserved to be treated this way.
Cirrus will have to do something about the quality of its product or it will soon feel its competition biting into its market share. Eventually, there will be times when Cirrus wont sale more planes then they can make.
I do love my Cirrus. It is fast. It is comfortable. It is full of goodies. But to my experience it is also full of problems. I hope that Cirrus will do more to fix these problems very soon.