O.K., Time to gripe!
I got a POSTCARD from Cirrus today telling me that they had issued SB 2X-57-04. Of course, DLK Aviation (A Cirrus SC in ATL) sent me a note with the same information a week ago! So, 2 gripes:
(1) Why the lag time in telling the OWNER about an issue with the aircraft?
(2) Why didn’t I get a paper copy of the actual SB for my records?
Yes, I know we can get the text of the SBs on-line at the Cirrus site. That’s not the point. The point is that all of a sudden, (1) a SHOP is telling me I have a maintenence issue with my plane before the manufacturer does, and (2) I have to do the leg work to find out WHY I may have a problem! (Oh, and while I’m at it, I had to spend about 5 hours figuring out that I needed an Acrobat software upgrade and had to use a different internet browser just to SEE the @#$#% SB on the Cirrus site!)
Cirrus used to be oh so “Johnny-on-the-spot” about informing us of issues about our planes. What happened? Is this some cheap-ass attempt at cost cutting? Do they think we shouldn’t know or don’t want to know the specifics of what’s wrong with the plane? It P!$$#S me off! Pretty soon, its going to be - “well, you just have to take the plane in for work. Nevermind what kind of work, or how long it will take, or how serious it may be, just do it.” I do NOT respond well to the “trust me, its for your own good” treatment!
I want paper copies of SBs/ SAs/ ADs that affect my aircraft. I want them in-hand by the time service centers have them so I can discuss the details when I call my A&P to schedule my plane in for work. I DO NOT want to have to chase down electronic copies and print them myself. At the VERY least, they should have sent individual electronic copies to us! Are you reading this Ian? (Unlike many owners, but like many other owners, it takes me an entire day just to get to a service center and home again if I have to leave the plane overnight for work. That’s two days wasted if it turns out to be a 1 hour job, plus the cost of the rental car, gas, and meals enroute. Also, if I can wait to have the work done when other non-warranty work needs to be done on the same part of the plane, I save $$ in disassembly / reassembly time. Lastly, this SB has what appears to be a generous compliance time (100 hours or next annual inspection). Not for me. If this spring is anything like last spring in terms of my business flying, I will have logged 100 more hobbs hours by the end of June (6 weeks from now), so getting on the schedule for anticipated maintenence is a “do it right now” requirement, not something that can be put off.
OKAY, venting spell over with.