I had a minor problem on ON-OFF button of one of my two brand new LightSPEED XL25, at the same time of one of the michrophone boom arm of my two “30h old” LightSPEED SR20 purchased at Cirrus Design few months ago.
I contacted the company in USA and received few hours later the address of their Service Center in Europe (Audio Acoustics in Germany).
Sent the two headset one week ago there (Germany), today I have received back the two headset repaired well at no cost, including shipment cost.
Very good and very happy about my choice based on equation value for money. Ther ANR system works VERY well, as so as the comfort and weight on my head.
Because is common fix complains when something going crooked, I think right to say “well done” when you reiceve good service!