I realize that Arnav hasn’t been a perfect partner for us current owners. (I’m still trying to put it behind me that they upped the price of the Engine Monitor by $25 after they accepted my order for the unit. That’ll take some time.)
However, I believe that there’s considerable good about them, which seems to be overlooked.
-Their display was very advanced for its time when it was introduced, and it’s still pretty darned good.
-The engine monitor, in my opinion, is terrific and still better that any other options in the market - Cirrus or other aircraft.
-The software upgrade in place now is a considerable improvement over the old, and represents a genuine effort by Arnav to make an improvement to the status quo. Free by the way. (Still doesn’t make up for the $25 they gypped me out of.)
-They were ultimately very responsive to the criticism of the instruction manuals being inadequate. Now, I feel, they’re top rate.
-They have, it seems, come up with an upgrade that can be applied to current units to make them competitive. I emphasize, upgradeable on current units.
-Based on their e-mails that have been published, it appears that they don’t plan to take advantage of us with unreasonable conversion cost on the enhanced unit. Haven’t so far on other things. Moreover, they seem proud of their history in this regard. (Did I say that I’m still mad that they took up the price of the engine monitor by $25 after they had already accepted my order?)
All said, I think they get a pretty good grade, and far better than what they seem to get from this usually reasonable group! Importantly, a divorce would be very very expensive and there’s no guarantee that the new wife will be a good cook a year after the wedding (or whatever).
We have pretty good breadth of experience with these people, and they’re fairly responsive (albeit sometimes late), generally fair (excepting you-know-what) and demonstrate a propensity to want to be a good partner. Could be a whole lot worse!!