I have a good relationship with my FBO. For the most part, they do OK work. I had my oil changed recently and noticed a 2" scratch in the shape of a “J” on my windshield. Looks like it may have come from the cowl as they were putting it back on. I tried removing the scratch with cleaning solution, but it doesn’t budge, both inside and outside of the windshield. The manager said they had a rubbing compound that could get it out, but I’m doubtful. Three weeks later, he hasn’t been by to try fixing it. The oil change was $300 and I haven’t paid it yet.
How would my fellow COPA members handle the situation? They are the only FBO on the field. If I burn a bridge with the guy, I’m fearful he won’t work on the plane at times when I need it the most. Should I just swallow pride and live with the scratch? Or get angry and make him replace the windshield?