I am a guest on the COPA board, as I am currently finishing up the build of an RV-10. When designing the panel in my 10 years ago, I included an AVidyne EX5000 display from an unfortunate Cirrus SR-20. I proved to Avidyne and XM weather that I could make every thing work and play well in the sandbox with my other avionics including Garmin 530W. Keep in mind…my plane has NEVER FLOWN …but I have a problem.
The EX5000 was rebuilt and upgraded when I purchased it. Upgrade #1
During the building process…the screen developed a vertical line through the display, such that I purchased a 1 year warranty, and had the screen replaced. Upgrade and new screen # 2.
…and now…as my build is almost complete…the screen started to fade…and now has failed for the THIRD TIME! (Needing upgrade and screen #3).
I have called my local Cirrus dealer. They stated they won’t sell any plane with Avidyne Glass WITHOUT a warranty. Their experience has been that the screens fail every 2 years. They called Avidyne who would not repair the unit…as it was “out of warranty” even though the plane has never flown and only has about 2 hours of runtime. They did offer to reduce the repair from over $5000 to $1800. …and that’s the best they can do.
Based on the threads on this web board, it appears this is a long standing and well known issue. When even the dealers say it’s a problem…it’s a real problem. So I need your help. I would like to compile a list of failed screens. After all, this is a FAA CERTIFIED piece of equipment. We paid a small fortune for this equipment…and our lives…to some degree depend on it…and that’s why they get to charge $14,000 for this one device. I also paid for ChartMax, which I find to be completely underwhelming. That money will be wasted as well.
To say I am upset would be a large understatement. I am about to throw nearly $10,000 down a hole…as I will likely remove it from my panel all together. But before I do, I intend to get someones attention. I am weighing out my options. Perhaps my expectations were too high. Perhaps I am over reactiing. I welcome your thoughts, you comments, and your feedback. Yes, let the flame throwers begin.
Any information I could compile regarding the apparent large number of failures would be most appreciated.
Thanks for your help, your feedback, and allowing me to be a guest on your site!