In reply to:
Maybe “mikerad” is much better than me in one of his last post to talk on this matter.
Your post is most eloquent – as someone else noted, your English is much better than my Italian, and your meaning comes through loud and clear.
Still, I understand the frustration that Joe (and almost everyone at some point) feels when things are broken, and then take seemingly forever to get fixed. It’s little comfort to hear that others have great airplanes with no problems… they quite rightly want THEIR airplanes to work.
Maurizio, your comment made me realize that my previous post was on the Members forum, so I’m reproducing it here, too. Joe, and everyone with persistent teething troubles, I understand your frustration VERY well, having suffered my own set of problems. I truly empathize.
The comments below have less to do with the airplane itself, and more to do with Cirrus Design as a company. That said, I really feel that SR20s and SR22s are among the very BEST that the general aviation industry has to offer today. Unfortunately, a combination of legacy and complex, often short-sighted, regulatory requirements forces conditions that result in airplanes costing too much and having reliability problems that stem from the required use of too-old technology.
This is not to say that we shouldn’t want the airplanes to work perfectly when delivered… we should. In many conversations with a number of key individuals at Cirrus, I’ve come to understand that they’d like nothing less then perfection, too, but I also understand the many obstacles that must be surmounted before airplanes can be made (by any company) with the delivery-reliability of today’s cars. In this regard, my admiration of Cirrus as a company has more to do with their goals than the present status.
The post below was in response to a comment that another COPA member “sees only the good” when he posts.
Why I like Cirrus
I suspect that you and others might regard me as one who also sees only the good; so I’d like to tell you a little about my views.
I am a demanding consumer, especially of service. If I buy something from CompUSA and it doesn’t work, I take it back with no hesitation, but also no anger (the first time). However, when service is involved, I am truly picky. Ask anyone who’s had the misfortune to be with me in a restaurant where it took too long to get a menu, or where the food was cold, or not cooked properly. My attitude is that I’m paying primarily for the service, and I expect it to be good. Also, it takes MY time to experience the service… and I can’t “exchange” it if it turns out to be bad. At a restaurant, I can show my displeasure and leave, and not return.
Things are a little different with a major purchase like a car, and VERY different with something like an airplane. The similarities are more like the relationship in a marriage than in a restaurant. Sure, I can leave… but as long as I own this airplane, I can’t get support just anywhere. I can, of course, “divorce” myself from this airplane entirely if things get really ugly, but as long as the equation benefits me on balance, I’ll stay in the relationship.
I’m embarrassed to admit that I was very hard on Cirrus over a number of issues, even before I took delivery of N84MR. (“My useful load will be WHAT?”). After I took delivery, I suffered a couple of failures almost immediately (flaps, landing light), and I fired off an angry letter. Who, I wanted to know, would be responsible if I was landing at night and my landing light failed on final approach… and then, because of the failure, I noticed a deer on the runway very late… and then, because of a failed flap relay, found I couldn’t climb?
The company responded to me quietly, smoothly and even-handedly… taking care of the actual problems I had, giving me straight answers to the questions I asked, and being so calm in their own right that my anger soon dissipated. Over the next few hundred hours, other squawks manifested themselves, and that was most frustrating; but in EACH case, the support response was excellent any way I could measure it. I firmly believed that eventually, all the kinks would be ironed out.
It took too long, but I did get there. I now have almost 150 squawk free hours behind me, a longer “streak” than I’ve ever known in an airplane. Yes, that’s the way it should have been from the beginning, because it’s a new airplane. I guess that at my attitude has changed in that I’ve lowered my expectations of a trouble-free new airplane, but I’m VERY comfortable with the company’s attitude, responsiveness and overall integrity.
I should add that while their attitude has been across-the-board great, they have stumbled on occasion with service. When that has happened, I’ve complained privately (i.e. I haven’t posted it here), and they’ve corrected the issues. When they’ve exceeded my expectations, I’ve posted on these forums. I believe that this approach is fair and beneficial to all parties. Overall, there is no question that my good experiences FAR outweigh the bad ones, which in any event are quickly corrected. Cirrus bends over backwards to make sure I’m treated fairly because I’m a customer, and I hope in part because they know I do the same for them. Just like a marriage.
So I make no apology for liking to deal with Cirrus and virtually every person in that fine company. It’s their integrity and reputation (the one they earned with me) that has made me decide to buy an SR22 to replace N84MR. I fully expect to go through a period of debugging my new airplane, but I know that the company will be there for me 100%.
PS - When N84MR comes up for sale in the Marketplace forum, someone will be buying a truly outstanding, FULLY DEBUGGED sweetheart of an airplane! [;)]