# SOLVED - COPA Login Issue - SSO/SAML- SOLVED

**URL:** <https://forum.cirruspilots.org/t/solved-copa-login-issue-sso-saml-solved/295015>\
**Category:** Website Issues\
**Created:** [December 20, 2025, 4:41am UTC](https://forum.cirruspilots.org/t/solved-copa-login-issue-sso-saml-solved/295015 "2025-12-20T04:41:43Z")\
**Posts on this page:** 9\
**Page:** 1

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**Author:** ![ErikGun](https://sea1.discourse-cdn.com/copa/user_avatar/forum.cirruspilots.org/erikgun/32/789_2.png) [@ErikGun](https://forum.cirruspilots.org/u/ErikGun)\
**Post date:** [December 20, 2025, 4:41am UTC](https://forum.cirruspilots.org/t/solved-copa-login-issue-sso-saml-solved/295015/1 "2025-12-20T04:41:43Z")

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We are experiencing a login issue with our [SSO/SAML (Single Sign-On)](https://auth0.com/blog/how-saml-authentication-works/) provider.

 ![image](https://global.discourse-cdn.com/copa/original/3X/0/c/0ceb9d7e1f3447bdd3a41df5130f09775f898385.png)

We have taken steps to minimize this impact by extending the time between required logins to access the forums. However, this will only work if they are accessed directly via [https://forum.cirruspilots.org/](https://forum.cirruspilots.org/)

We will update here as we have more information.

Last updated: 2025-12-20T04:41:00Z

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**Author:** ![ErikGun](https://sea1.discourse-cdn.com/copa/user_avatar/forum.cirruspilots.org/erikgun/32/789_2.png) [@ErikGun](https://forum.cirruspilots.org/u/ErikGun)\
**Post date:** [December 20, 2025, 4:45am UTC](https://forum.cirruspilots.org/t/solved-copa-login-issue-sso-saml-solved/295015/2 "2025-12-20T04:45:44Z")

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**Author:** ![bmolander](https://sea1.discourse-cdn.com/copa/user_avatar/forum.cirruspilots.org/bmolander/32/208630_2.png) [@bmolander](https://forum.cirruspilots.org/u/bmolander)\
**Post date:** [December 20, 2025, 4:03pm UTC](https://forum.cirruspilots.org/t/solved-copa-login-issue-sso-saml-solved/295015/3 "2025-12-20T16:03:02Z")

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Yes I’ve been seeing this yesterday beginning late afternoon. Happened on my Apple devices, both chrome and safari. And my windows pc on chrome. Good to know it wasn’t me.

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**Author:** ![ErikGun](https://sea1.discourse-cdn.com/copa/user_avatar/forum.cirruspilots.org/erikgun/32/789_2.png) [@ErikGun](https://forum.cirruspilots.org/u/ErikGun)\
**Post date:** [December 20, 2025, 4:05pm UTC](https://forum.cirruspilots.org/t/solved-copa-login-issue-sso-saml-solved/295015/4 "2025-12-20T16:05:39Z")

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Update as of: 2025-12-20T16:00:00Z

We’ve pinpointed the probable cause and are actively working to resolve the issue.

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**Author:** ![ErikGun](https://sea1.discourse-cdn.com/copa/user_avatar/forum.cirruspilots.org/erikgun/32/789_2.png) [@ErikGun](https://forum.cirruspilots.org/u/ErikGun)\
**Post date:** [December 20, 2025, 7:02pm UTC](https://forum.cirruspilots.org/t/solved-copa-login-issue-sso-saml-solved/295015/5 "2025-12-20T19:02:24Z")

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Update as of 2025-12-20T18:30:00Z

This issue has been resolved.

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**Author:** ![Mike\_Shoemaker](https://sea1.discourse-cdn.com/copa/user_avatar/forum.cirruspilots.org/mike_shoemaker/32/85289_2.png) [@Mike\_Shoemaker](https://forum.cirruspilots.org/u/Mike_Shoemaker)\
**Post date:** [December 21, 2025, 2:32am UTC](https://forum.cirruspilots.org/t/solved-copa-login-issue-sso-saml-solved/295015/6 "2025-12-21T02:32:10Z")

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Thanks for volunteering your time on a what’s probably a busy weekend!

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**Author:** ![robfult](https://sea1.discourse-cdn.com/copa/user_avatar/forum.cirruspilots.org/robfult/32/123270_2.png) [@robfult](https://forum.cirruspilots.org/u/robfult)\
**Post date:** [December 21, 2025, 2:32pm UTC](https://forum.cirruspilots.org/t/solved-copa-login-issue-sso-saml-solved/295015/7 "2025-12-21T14:32:03Z")

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100% - Thank you @ErikGun !

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**Author:** ![Craig\_Albright](https://sea1.discourse-cdn.com/copa/user_avatar/forum.cirruspilots.org/craig_albright/32/59_2.png) [@Craig\_Albright](https://forum.cirruspilots.org/u/Craig_Albright)\
**Post date:** [December 21, 2025, 8:43pm UTC](https://forum.cirruspilots.org/t/solved-copa-login-issue-sso-saml-solved/295015/8 "2025-12-21T20:43:35Z")

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Erik, thanks for resolving the issue expeditiously! 🙂

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**Author:** ![system](https://global.discourse-cdn.com/copa/original/1X/ba2b40705401c3dd99dcc1c927b73d561cb4d3cf.png) [@system](https://forum.cirruspilots.org/u/system)\
**Post date:** [December 25, 2025, 4:42am UTC](https://forum.cirruspilots.org/t/solved-copa-login-issue-sso-saml-solved/295015/9 "2025-12-25T04:42:32Z")

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